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ASSERTIVENESS AND COMMUNICATION

By Graciela Hurtado González


The concept of assertiveness is closely related to communication between individuals, both interpersonal and labor, because the assertion is a mature communication behavior, in which the individual without harming, nor subject to the will of another, expressed their beliefs and defend their rights. Therefore we will address these concepts together.

Assertiveness and Communication Skills
staff which individuals express feelings, desires, opinions and thoughts, in a timely and appropriate, respecting others, not less cabaret. In this way, people get or achieve their objectives without inconveniencing others.
Assertiveness is a strategy and also a communication style that is at an intermediate point between two opposites, such as aggressiveness and passivity.
Assertiveness from the standpoint of modern psychology, contributes to the understanding and improvement of social relations. This behavior allows people to act based on the interests that motivate them to act to defend himself without anxiety, expressing honest feelings, exercising their personal rights without trampling on the rights of others. Compromising the ability to fight for their rights and express thoughts and beliefs directly and appropriately.
Moreover, assertiveness seeking personal welfare, ie happiness with the work environment, sentimental and emotional.
act without being assertive, leads the individual to have extreme behavior, either passive or aggressive. In the case of individuals with passive behavior, others violate their rights, and if people act aggressively, this individual violates the rights of others.
As communication is the means by which individuals express themselves verbally and nonverbally, in which we find in the case of the issuer subject to verbal messages and other receptor, resulting in the second individual reaction change their role to be an issuer, thus becomes the second receiver. And in the case of nonverbal communication is manifested through attitudes, postures, movements and gestures that express and communicate to others is an art of communicating in silence. Related
two concepts get a tool for improvement of relations between individuals at both personal and professional.
Communication is an exchange of messages depending on how it is established, it can meet its goal to communicate or not the person or persons to whom it is issuing the message, here's where you see the way we communicate This can be assertive or inasertiva. To establish good communication should be considered, that all people are different for both
Communication is a basic element of social, personal, family, etc. Since no communication could not establish any kind of relationship, according to this we find different types of communication, then I will mention the most classical and best known:
• Verbal communication: it is that we do when having a conversation with another person.
• Non-verbal communication (gesture) is we do when we move our hands, eyebrows, eyes, etc. In short it is gesturing to the other person understands, such as when we say we wait a little, we waved our fingers and the other person immediately understands.
• Written Communication: This type of communication, is referred to when communicating with others either via mail or letter or other written means.
For communication there are certain factors that must be present, because if they are not present there is no communication between the factors involved in communication are:
• Issuer: is the person issuing the message which brings it up.
• Receiver: a person who receives the message.
• Message: key is communication, communication without him there.
• Channel: A means by which the message travels, may be telephone, paper, speech, etc.
• Code: the way it encodes the thought or message. We have very
clear that communication is a process that occurs between two or more persons, never will be only one person, and that if it happens that case we are talking about a "Monologue", we should also have the knowledge that during this process, the roles will exchange, ie, the sender becomes the receiver and vice versa.
We must keep in mind that inside there are also communication barrier, which they call "communication barriers", among them we find:
• Noise: this is referred to may be the environment where there is communication encounter noise, thus being a barrier that causes confusion or simply not understanding the message.
• Semantic: these barriers deal with the little knowledge of certain words, as we do with technical language that people use everyday language and with whom.
• Speech: etas refer to the way we talk, because they may talk too fast and do not understand the message.
• Interpersonal: This refers to the affection between two people, who have a negative effect, there may be no chemistry between them.


This can take different directions as they may be the following types:
down: communication down, generally given to managers to subordinates. Ascending
: Simply words is upward communication, ie employees, are required to report certain situation to their heads and these will inform the general manager. Vertical
This type of communication occurs between people of equal rank, to give a name, in other words is between peers, as between friends, between colleagues floor, etc.
Communication is very important in all activities of our daily lives, since she manages to engage with society, and we convey our thoughts, feelings and ideals to others. To ensure efficient communication in an organization the leader must be concerned about and committed to the philosophy and behavior Company, with the knowledge that is necessary to communicate with employees of the organization, trust and value to members of the company to have a commitment to the two directions of communication (uplink and downlink), and could design a good communication program.

communication is intertwined with such assertiveness, assertiveness Taking

for things we can achieve good communication with the person that I want to deliver the message because as explained above assertiveness is the "correct" and kindly tell the other what I'm feeling, so I can defend my rights and fight for what my goal, to achieve my common goal, so the message I give to another individual, will be absolutely understood and taken in good shape, with this we can achieve many things, and should not be afraid of rejection, since I can perfectly cast asserting a Message a superior, and this will be understood in a friendly and satisfactory. An example I can give is:
When we need to ask permission to go to the doctor, ua activity of our children, if we approach our boss in good shape, with humility and defending my position succeed in getting a good reception from him individual, however if

do with arrogance, aggression, vanity, we will not get anything in return and Obviously the answer will be a marked NO. Another point and the opposite occurs when up to us to dismiss or to call attention to someone, but in a way that it does not feel bad, and do not feel impaired, so we must act with assertiveness, saying things wisely, sincere and friendly manner, so that is a more familiar environment and manage to get a nice efficient communication to the rest.

Bibliography:
http://es.wikipedia.org/wiki/Asertividad
http://www.monografias.com/trabajos11/gerencia/gerencia.shtml